Issue: Basic users cannot view/download Documents - can't work out why

[Berto2002]

I have uploaded a document to Document Manager, placed it in a Library and given Read access to the whole organisation, and to Basic Users, to the library.

And yet, my Basic users cannot access it. They get a 404 error. The link I am using is the one presented in the document Properties as the Direct link.

Am I doing something wrong or missing a step to make it visible?

 

[Daniel]

Hi @Berto2002,

 

have Basic Users got "Docmanager Portal" role?

Regards,

Daniel

[Berto2002]

That is exactly what it needed, yes! We had got that far since posting this but thank you for replying. Now added that to our proc for all new user set-up as baseline.