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Email update preview window has shrunk


sprasad

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Following the (2331) update yesterday, where you select an email and click on Apply, you get a preview window which enables you to remove unnecassary text + logos, etc.

The email text window is now really small which makes it really difficult to read/amend before applying.
image.png.33f0c58a638e95ce92f7f75103e414e8.png

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All,

Apologies for the inconvenience that this has caused. This was changed as part of the new Hornbill look & feel. We have now corrected the expansion issue, an automatic update will be applied to all instances in the next hour.

Ehsan

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All,

The automatic update has been successfully applied to all instances. Please clear your browser cache, logout/login and try again, the size on the email content box should now be restored.

Ehsan

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Good morning @Ehsan
Many thanks for resolving the issue which after a clear of cache and browser rest provides the new email content box.  Unfortunately, it is not the same as the previous size as the content box now takes up the whole rigt hand window pane.  Previously, this was diveided into 2 boxes
1. Email content box
2. Attachments

Although the attachments window is present, it is now further down the page which involves additional mouse clicks for users.
Can we restore the content box to its previous state, please?  Screenshot of issue below:image.thumb.png.a5cdbe3f682f13bbde2da33434cdfe5a.png

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Hi @sprasad,

When the email includes attachments, the popup is presented as below.

image.png

 

When the email does not include any attachments, the popup is presented as below.

image.png

 

From your screenshot, it looks like the email does not include any attachments hence the pane is hidden, unless otherwise I am missing a step?

 

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We are not seeing that @Ehsan

So I tested again where the email had an attachment: (Attachment = Customer Email.png)

But when the Content Box is presented, the attachment secondary window is still pushed to the bottom and you have to scroll down to view it. (Attachment = Apply to Request.png)

Apply to Request.png

Customer Email.png

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we see this on a 1920x1080 at 100% screen - with attachment

image.png.a182f2243bac1f639b08ac5b92d29f57.png

With this error message, I understand the message it's just the wrapping that seems to have gone a little astray

image.png.183f1016d7572cc1ea4a47b96be2c79b.png

Without attachments

image.thumb.png.6f3e8789fcf8465c15b043d3fb09e58e.png

 

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