sprasad Posted August 25, 2021 Share Posted August 25, 2021 Following the (2331) update yesterday, where you select an email and click on Apply, you get a preview window which enables you to remove unnecassary text + logos, etc. The email text window is now really small which makes it really difficult to read/amend before applying. 2 Link to comment Share on other sites More sharing options...
Alberto M Posted August 25, 2021 Share Posted August 25, 2021 Yes, this is now happening and it makes this task really difficult. 1 Link to comment Share on other sites More sharing options...
Jeremy Posted August 25, 2021 Share Posted August 25, 2021 We are also seeing this making life very difficult for the analysts in applying emails to requests Please can this be fixed asap 2 Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 25, 2021 Share Posted August 25, 2021 All, Apologies for the inconvenience that this has caused. This was changed as part of the new Hornbill look & feel. We have now corrected the expansion issue, an automatic update will be applied to all instances in the next hour. Ehsan Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 25, 2021 Share Posted August 25, 2021 All, The automatic update has been successfully applied to all instances. Please clear your browser cache, logout/login and try again, the size on the email content box should now be restored. Ehsan Link to comment Share on other sites More sharing options...
sprasad Posted August 26, 2021 Author Share Posted August 26, 2021 Good morning @Ehsan Many thanks for resolving the issue which after a clear of cache and browser rest provides the new email content box. Unfortunately, it is not the same as the previous size as the content box now takes up the whole rigt hand window pane. Previously, this was diveided into 2 boxes 1. Email content box 2. Attachments Although the attachments window is present, it is now further down the page which involves additional mouse clicks for users. Can we restore the content box to its previous state, please? Screenshot of issue below: Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 26, 2021 Share Posted August 26, 2021 Hi @sprasad, When the email includes attachments, the popup is presented as below. When the email does not include any attachments, the popup is presented as below. From your screenshot, it looks like the email does not include any attachments hence the pane is hidden, unless otherwise I am missing a step? Link to comment Share on other sites More sharing options...
sprasad Posted August 26, 2021 Author Share Posted August 26, 2021 We are not seeing that @Ehsan So I tested again where the email had an attachment: (Attachment = Customer Email.png) But when the Content Box is presented, the attachment secondary window is still pushed to the bottom and you have to scroll down to view it. (Attachment = Apply to Request.png) Link to comment Share on other sites More sharing options...
Steve Giller Posted August 26, 2021 Share Posted August 26, 2021 @sprasad This is not connected to the attachments, it's the size of the "Customer Requests" list affecting the height of the popup. Are you able to confirm what resolution screen you are working on? Link to comment Share on other sites More sharing options...
Jeremy Posted August 26, 2021 Share Posted August 26, 2021 we see this on a 1920x1080 at 100% screen - with attachment With this error message, I understand the message it's just the wrapping that seems to have gone a little astray Without attachments Link to comment Share on other sites More sharing options...
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