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New Update: Service Manager (2331)

Harry Hornbill

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Hello everyone,

The latest update of Service Manager (2331) has been released to live.

The change log for this update is as follows:

  • Continuing on from the last release, we have made UI improvements in line with the new Hornbill look and feel.
  • Customer shortcut link in progressive capture is incorrect {PM00168570}
  • Issue when setting the End time in the Service Bulletins {PM00168491}
  • When selecting Information Options while printing a request, the labels are not shown {PM00168667}
  • Shared snippets management and rights issues {PM00168449}
  • Requests requiring feedback are not shown in the Employee Portal when the service's FIX: feedback expiry option is set to 0. {PM00168339}
  • Catalog items are not shown in the Employee Portal when an FAQ has no details. {PM00168470}
  • Timeline entry includes "false" when the Autoresponder email that is applied to the request has no content. {PM00168501}
  • Default asset types are not imported on new installs. {PM00168539}
  • The team name is missing from the user's teams list in the Request list filter drop-down.
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