Kevin Kennedy Posted August 20, 2021 Share Posted August 20, 2021 In our prior helpdesk, we had triggers from a propriatary HR database that produced requests. We have decided to reproduce that functionality in Hornbill by modifying the code in the triggers to access the Hornbill API. So someone ends their employment, HR changes their status to terminated, and that kicks off the creation of a Termination request in Hornbill. We call them Terminations whether the employee initiated the separation, or the company did. Our development team, who have not ever worked with Hornbill, other than manually entering & servicing requests (no automation or API experience yet), sent me a few questions. I was pleased that I (maybe) knew the answer to one of them. The questions asked were: 1. The specs seem to indicate that they are expecting a SOAP WS call – Can we find out if Hornbill can accept RESTFul call with a JSON payload? 2. On the response they send, can they respond via JSON objects? Or only XML response? 3. Do they need to be called via secure web service? If so we may need to know the authentication un/pw? I think #3 is that they need to use an API Key that I generate for the account we want to use for authentication. No idea on #s 1 & 2. Thanks in advance for any clarification you may be able to provide. Kevin K. Link to comment Share on other sites More sharing options...
SamS Posted August 24, 2021 Share Posted August 24, 2021 Hi @Kevin Kennedy, The following wiki page should answer your questions: https://wiki.hornbill.com/index.php?title=XMLMC_API_Quickstart 1 Link to comment Share on other sites More sharing options...
Kevin Kennedy Posted August 25, 2021 Author Share Posted August 25, 2021 @SamS Thank you, somehow I must have missed this page. I have passed it along to our developers. Link to comment Share on other sites More sharing options...
SamS Posted August 31, 2021 Share Posted August 31, 2021 Hi @Kevin Kennedy, If you look at the history of the page, you will realise you didn't miss it. 1 Link to comment Share on other sites More sharing options...
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