Everton1878 Posted August 19, 2021 Share Posted August 19, 2021 Hi, I've set up a report in Service Manager to download 2 years worth of data I used to use a view and just export to CSV but it stopped working and was advised due to the number of records to set up a report instead This I did but more often than not it runs for 30-40 seconds and doesn't return any rows Sometimes it will run, which usually takes about 1 min 14 s and is returning around 46500 records Is there any way to see why it is failing or any ideas what could be causing the failures? Thanks, Pete Link to comment Share on other sites More sharing options...
Guest Mary Posted August 19, 2021 Share Posted August 19, 2021 @Everton1878 I guess 2 years worth of data exceeds the maximum number of rows permitted on reports. Please see https://wiki.hornbill.com/index.php?title=Reports for more details . Link to comment Share on other sites More sharing options...
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