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Ability to change update visibility


sprasad
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Our 2nd Tier analysts cannot amend visibility of an update, if that has been submitted by another analyst.
They believe it was working previously but stopped working in old UI and still not working in new UI.
I provided the TL with this post (https://community.hornbill.com/topic/14826-cannot-change-visibility-of-emails/?tab=comments#comment-71786) and logged with support ( Incident IN00168636)
As a result, the TL has asked if the config can be changed so we have these permissions:

  • the visibility can be changed by the User who made the post (current)
  • the visibility can be changed by a Service Desk Admin (current)
  • the visibility can be changed by the owner of the request (New Feature)
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