sprasad Posted August 17, 2021 Share Posted August 17, 2021 Our 2nd Tier analysts cannot amend visibility of an update, if that has been submitted by another analyst.They believe it was working previously but stopped working in old UI and still not working in new UI.I provided the TL with this post (https://community.hornbill.com/topic/14826-cannot-change-visibility-of-emails/?tab=comments#comment-71786) and logged with support ( Incident IN00168636)As a result, the TL has asked if the config can be changed so we have these permissions: the visibility can be changed by the User who made the post (current) the visibility can be changed by a Service Desk Admin (current) the visibility can be changed by the owner of the request (New Feature) Link to comment Share on other sites More sharing options...
sprasad Posted November 19, 2021 Author Share Posted November 19, 2021 Hi @James AinsworthCould product review the above and provide an update/feedback please? Thanks Link to comment Share on other sites More sharing options...
Paul Chambers Posted July 21, 2022 Share Posted July 21, 2022 Hi @Harry Hornbill Could we please have an update ? Thanks. Link to comment Share on other sites More sharing options...
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