Urgent - Unable to raise requests via Service Manager or Employee portal

[Will J Douglas]

Hi,

When trying to raise a new request I get the following error in Service Manager

 

 

When raising through Employee Portal it doesn't error but the Hornbill logo just spins and nothing happens.

Regards,

Will.

[James Ainsworth]

Hi Will,

We are aware of the issue and will have a fix rolled out shortly.  I'll post back once it is in place.

[James Ainsworth]

Hi Will,

The fix has been rolled out.   Can you confirm that you are now able to raise requests?

[Will J Douglas]

@James,  yes all working now.

 

Thanks,

Will.

[Daniella R. Goral]

@James Ainsworth we have the same problem this morning, and it is still existing in our instance. Help!

 

[Steve Giller]

@Daniella R. Goral

This issue should now be resolved in your Instance, please let us know if you have any further issues.

[Daniella R. Goral]

@Steve GillerThank you! We can now open incidents.