Raising a new case/ log

[Euan Coleman]

We are having a major issue this morning in creating new logs for calls that are coming through and getting the error "Progressive capture 'new request' load error! [object Object]" 

 

Can we have an urgent update on this as as the morning goes on we wont be able to operate with how the system is currently performing.

 

Thanks

Euan

[James Ainsworth]

HI Euan,

We are aware of the issue and will have a fix rolled out shortly.  Hopefully within the next 5 - 10 mins.

[Euan Coleman]

Hi James,

 

Thanks for the update. Are we any further forward with this yet?

 

Thanks

Euan

[James Ainsworth]

We have applied a fix to a subset of instances where we are just confirming the fix.   

[Euan Coleman]

Looks to be working now. Will update if there are any further issues with this.

 

Thanks again!

 

Euan

[James Ainsworth]

That's great news Euan.  Thanks for letting us know.