Request for a mandatory closure category from the request list

[Smurfy]

Hi Team
We want to force the use of a closure category and whilst that is possible when closing a ticket when its open its not if you close it from the request list.
We will be relying on using a mix of both request and close category's so it is essential for us to force this to alleviate human error.

Hope this can go on your list.

Thanks

[Frank Reay]

Hi Smurfy,

Is this what you need:

[Smurfy]

Thanks Frank

I just had a look and both of those are set to on.

The closure is forced when someone closes within a ticket but not if the close it directly from the request list?

[Frank Reay]

Mmm I see what you mean (so via the Actions button the Category is not enforced). That feels like a bug or enhancement for HB.

Thinking about it, I have actually used this loophole to my benefit(!) when I wanted to close a number of tickets avoiding this enforcement.

[Smurfy]

Yeah that's what worry's me with our engineers