AlexOnTheHill Posted August 4, 2021 Share Posted August 4, 2021 Hello, I have had a number of reports from users that when they open a request or incident from the request list the details no longer automatically expand. Is this a design choice or a bug in the design? It would be ideal if we had the option to allow the details to automatically expand. I've double checked on my machine in incognito mode and confirmed what my users are reporting. Many thanks Link to comment Share on other sites More sharing options...
AlexOnTheHill Posted August 4, 2021 Author Share Posted August 4, 2021 Users are able to pin the details manually for individual issues. It looks like the global setting is controlled by the switch webapp.view.ITSM.request.details.pin here: https://admin.hornbill.com/[instance]/settings/application/com.hornbill.servicemanager/ Sorted Link to comment Share on other sites More sharing options...
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