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New Update: Service Manager (2311)

Harry Hornbill

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Hello everyone,

The latest update of Service Manager (2311) has been released to live.

The change log for this update is as follows:

  • This build supports the new Hornbill look and feel. We have made minor improvements to the requests list, request details page, Change Calendar and the Configuration Management area. - See more on the forum https://community.hornbill.com/topic/20887-hornbill-ui-refresh/
  • FAQ Images: Remove the "Image" option from right-click menu and replace the "Image" dialog with the "Image Properties" dialog on double click. {PM00167423}
  • Uploaded asset image is not shown. {PM00168257}
  • Not able to update the Supplier Contract attribute in an Asset. {PM00168234}
  • Longer text is not wrapped in the Questions section in a request. {PM00168301}
  • Cannot add translation to a Service Bulletin that has an image set. {PM00168168}
  • When editing FAQs images are not always displayed. {PM00167507}
  • More than one attachment form causes an error in the Employee Portal. {PM00168259}
  • Mapped custom field to 'h_summary' does not update the Summary field when raised via the Employee Portal. {PM00167919}
  • Cancelled Request can be resolved when the action focus is on the Resolution tab. {PM00167736}
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