Smurfy Posted July 29, 2021 Share Posted July 29, 2021 So I have been requested to find a way where on an open ticket an engineer can click a button and it auto assigns the ticket to them. I cant seem to find a way to pick up the "actioners" "log in id" so I can transpose it to them as the owner. Am I going about this all wrong? 1 Link to comment Share on other sites More sharing options...
Jeremy Posted July 29, 2021 Share Posted July 29, 2021 I don't think this is possible as you would need the logged in 'session user' which you can't look up via a variable...this however would be a great option in the assignment action bar to be able to 'Assign to me'.... Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 30, 2021 Share Posted July 30, 2021 We do have a change in our backlog to add a feature to allow for a quick assignment to oneself within the Assign Action of a request. I'll add you both to this change and I'll update this topic if there is any progress. Regards, James 3 Link to comment Share on other sites More sharing options...
samwoo Posted July 31, 2021 Share Posted July 31, 2021 +1 can you add me too? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted August 2, 2021 Share Posted August 2, 2021 +1 for for us for this too please Link to comment Share on other sites More sharing options...
Alisha Posted August 3, 2021 Share Posted August 3, 2021 +1 for us as well please! Link to comment Share on other sites More sharing options...
Smurfy Posted November 16, 2021 Author Share Posted November 16, 2021 On 7/30/2021 at 8:52 PM, James Ainsworth said: We do have a change in our backlog to add a feature to allow for a quick assignment to oneself within the Assign Action of a request. I'll add you both to this change and I'll update this topic if there is any progress. Regards, James Hi @James Ainsworth I just wondered if there was any progress with this one? Its a feature that would make real difference to us. Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 25, 2022 Share Posted January 25, 2022 It is possible to achieve this by creating and using an Auto Task button. In your Auto Task workflow you can use the variable &[global["session"]["userId"]] to assign request to the person that clicks on the Auto Task button. Just to mention that I wouldn't recommend using this variable in a regular BPM workflow as the context of the user can change and you may get incorrect assignments, but works well in an Auto Task Link to comment Share on other sites More sharing options...
Smurfy Posted January 25, 2022 Author Share Posted January 25, 2022 Thanks @James Ainsworth I shall give it a go Link to comment Share on other sites More sharing options...
Smurfy Posted January 25, 2022 Author Share Posted January 25, 2022 Works perfectly. Thank you Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 25, 2022 Share Posted January 25, 2022 That's great @Smurfy! Thanks for letting us know. Link to comment Share on other sites More sharing options...
Sam P Posted February 4, 2022 Share Posted February 4, 2022 @Smurfy would it be possible for you to share the node to get this to work? I have tried Assign to Owner (variable) with the variable @James Ainsworthshared above but getting an error...I have prefixed it with Get Request Information node but dont think thats right (I'm still quite new to this!). Thanks Link to comment Share on other sites More sharing options...
Berto2002 Posted February 7, 2022 Share Posted February 7, 2022 Indeed, I think we are overlooking the warning below, right since we cannot include a node that legitimises the variable "&[global["session"]["userId"]]" to be valid. The issue we have is that it assigns to that user but selects a random Team! E.g. It was on testing team with my colleague and after pressing this button, it assigned to me in the change management queue; even though I am in the testing team... Is there another configuration I need to specify somewhere to not later the team? I thought by selecting to IGNORE the team it would do just that: But it's actively not ignoring the team and instead selecting a new team based on some criteria: Andy suggestions @James Ainsworth? 1 Link to comment Share on other sites More sharing options...
Smurfy Posted February 7, 2022 Author Share Posted February 7, 2022 Hi I cant upload images as our firewall blocks it - I'm working on that. In the meantime I have tried copy an paste below. So I user one node. It was the assign to owner (variable) and then added manually &[global["session"]["userId"]] in the owner box Application Service Manager Scope Entity Entity Request Type Assignment Task Assign to Owner (variable) Result Reference Options Request Id Auto Team Auto Owner Variable Manual &[global["session"]["userId"]] System Timeline Update Ignore Manual Timeline Update Manual Visibility Ignore Output Params / Context Reference outcome Link to comment Share on other sites More sharing options...
Sam P Posted February 7, 2022 Share Posted February 7, 2022 Got it! Thanks @Smurfy Link to comment Share on other sites More sharing options...
Victor Posted February 7, 2022 Share Posted February 7, 2022 3 hours ago, Berto2002 said: selecting a new team based on some criteria It would be the first team returned by the query which runs to retrieve the teams that your user is a member of. Which might (and likely) to be different than the order that you see the teams (your user teams) in the UI. Link to comment Share on other sites More sharing options...
Berto2002 Posted February 7, 2022 Share Posted February 7, 2022 @Victor is there a way we can see that background query and/or alter/affect that order for each user/team? Link to comment Share on other sites More sharing options...
Victor Posted February 7, 2022 Share Posted February 7, 2022 @Berto2002 I’m afraid not. Sorry. Link to comment Share on other sites More sharing options...
Sam P Posted February 7, 2022 Share Posted February 7, 2022 @Berto2002 I had this with assigning tasks to a variable owner...it selects the team highest in the alphabet and assigns it there. As a result of this, our team members are only in one team, which works for me in this scenario but we are missing out in others. Link to comment Share on other sites More sharing options...
Victor Posted February 7, 2022 Share Posted February 7, 2022 39 minutes ago, Sam P said: it selects the team highest in the alphabet and assigns it there @Sam P It would be the first team returned by the query which runs to retrieve the teams that your user is a member of. Which might (and likely) to be different than the order that you see the teams (your user teams) in the UI. It might be that in your instance the query happens to return the list in alphabetical order but it might not always be the case for other instances. Just to clarify to prevent an incorrect expectation here. Link to comment Share on other sites More sharing options...
Smurfy Posted February 7, 2022 Author Share Posted February 7, 2022 Our engineers are only in one team so this works fine for us. But I can see if they weren’t this could be an issue. It’s a shame you can’t set a “default” team for uses like this scenario. 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 8, 2022 Share Posted February 8, 2022 Hi @Smurfy When you say "default team" is this referring to an analyst having a primary or default team set against them as an individual whey they belong to more than one team? Link to comment Share on other sites More sharing options...
Berto2002 Posted February 8, 2022 Share Posted February 8, 2022 @James Ainsworth yes that is exactly what I think should be the case. But in the case of a workflow "assign to me" the node should "assign to me in the same team it is in now - but then go to my default team if I am not in the current team" Link to comment Share on other sites More sharing options...
Sam P Posted February 8, 2022 Share Posted February 8, 2022 14 hours ago, Victor said: but it might not always be the case for other instances. Just to clarify to prevent an incorrect expectation here. Understood, thanks for clarifying. Link to comment Share on other sites More sharing options...
Smurfy Posted February 8, 2022 Author Share Posted February 8, 2022 8 hours ago, James Ainsworth said: Hi @Smurfy When you say "default team" is this referring to an analyst having a primary or default team set against them as an individual whey they belong to more than one team? Yes it was my thinking but as @Berto2002 has said is maybe a better idea. We don't use multiple teams in our organisation so I'm not 100% sure how the multiple teams are used. Link to comment Share on other sites More sharing options...
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