AndyHill Posted July 28, 2021 Posted July 28, 2021 Since the go live of the UI changes our customer can no longer see any information when selecting one of their calls via the My Requests widget. It loads a blank page with only the request number. Tested a number of different users and the same thing.
Vikki Cameron Posted July 28, 2021 Posted July 28, 2021 We have the same issue, tested through IE, Chrome and Edge....
Conor Posted July 28, 2021 Posted July 28, 2021 @AndyHill @Vikki Cameron It's back for me, Could you refresh the browser?
Vikki Cameron Posted July 28, 2021 Posted July 28, 2021 No still not working for me either (tested in IE and Chrome)...
Guest Ehsan Posted July 28, 2021 Posted July 28, 2021 @AndyHill @Vikki Cameron, Are you still able to recreate the issue after a logout/login?
AndyHill Posted July 28, 2021 Author Posted July 28, 2021 @Ehsanyes even after logging out and back in the result is the same.
WFMKC Posted July 28, 2021 Posted July 28, 2021 Can confirm we have this issue too. It isn't fixed after a logout/login or if clearing the cache. Using Edge or Chrome.
James Ainsworth Posted July 28, 2021 Posted July 28, 2021 Within Admin, there is an option to Reload Application Cache. You access this by navigating from the Home landing page to App Store, then Service Manager. Not sure if this will help, but I think it is worth trying. 1
AndyHill Posted July 28, 2021 Author Posted July 28, 2021 @James Ainsworth That appears to have worked for me. Appreciate the help.
James Ainsworth Posted July 28, 2021 Posted July 28, 2021 That's great news Andy. Thanks for the update.
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