AndyHill Posted July 28, 2021 Share Posted July 28, 2021 Since the go live of the UI changes our customer can no longer see any information when selecting one of their calls via the My Requests widget. It loads a blank page with only the request number. Tested a number of different users and the same thing. Link to comment Share on other sites More sharing options...
Vikki Cameron Posted July 28, 2021 Share Posted July 28, 2021 We have the same issue, tested through IE, Chrome and Edge.... Link to comment Share on other sites More sharing options...
Conor Posted July 28, 2021 Share Posted July 28, 2021 @AndyHill @Vikki Cameron It's back for me, Could you refresh the browser? Link to comment Share on other sites More sharing options...
AndyHill Posted July 28, 2021 Author Share Posted July 28, 2021 @Conor No joy on my end. Link to comment Share on other sites More sharing options...
Vikki Cameron Posted July 28, 2021 Share Posted July 28, 2021 No still not working for me either (tested in IE and Chrome)... Link to comment Share on other sites More sharing options...
Guest Ehsan Posted July 28, 2021 Share Posted July 28, 2021 @AndyHill @Vikki Cameron, Are you still able to recreate the issue after a logout/login? Link to comment Share on other sites More sharing options...
AndyHill Posted July 28, 2021 Author Share Posted July 28, 2021 @Ehsanyes even after logging out and back in the result is the same. Link to comment Share on other sites More sharing options...
WFMKC Posted July 28, 2021 Share Posted July 28, 2021 Can confirm we have this issue too. It isn't fixed after a logout/login or if clearing the cache. Using Edge or Chrome. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 28, 2021 Share Posted July 28, 2021 Within Admin, there is an option to Reload Application Cache. You access this by navigating from the Home landing page to App Store, then Service Manager. Not sure if this will help, but I think it is worth trying. 1 Link to comment Share on other sites More sharing options...
AndyHill Posted July 28, 2021 Author Share Posted July 28, 2021 @James Ainsworth That appears to have worked for me. Appreciate the help. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 28, 2021 Share Posted July 28, 2021 That's great news Andy. Thanks for the update. Link to comment Share on other sites More sharing options...
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