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New User - Unable to add time


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Hi guys, 

We have a new user who is unable to add timesheet entries on any tickets within Service Manager, they are getting the error "the specified timesheet does not exist". They are assigned the "TimesheetManager User" role and are setup as per all other users who are able to use this functionality. 

Has anyone come across this at all? 

image.png.5019e9f6897a931657fe8ad17b5fdd96.png

Thanks,

Jack

 

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