Jump to content

Assign to Team filtered by User


Recommended Posts

Would it be possible to tweak the means people assign to teams?

We often are asked to assign to a specific person but best practice is to assign to the team which that person belongs to.

Currently, we can look that co-worker up and see the teams they belong to and assign the call to that team

It would be useful if when selecting a co-worker rather than team that the list of available teams then is filtered by the list of teams that co-worker belongs to.

That way the agent can assign the call to that co-workers team without breaking out into another tab/browser.


I hope this makes sense


Many thanks :)

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...