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Assign to Team filtered by User


AlexOnTheHill
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Would it be possible to tweak the means people assign to teams?

We often are asked to assign to a specific person but best practice is to assign to the team which that person belongs to.

Currently, we can look that co-worker up and see the teams they belong to and assign the call to that team

It would be useful if when selecting a co-worker rather than team that the list of available teams then is filtered by the list of teams that co-worker belongs to.

That way the agent can assign the call to that co-workers team without breaking out into another tab/browser.

 

I hope this makes sense

 

Many thanks :)

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