Caroline Posted July 15, 2021 Share Posted July 15, 2021 When we get new calls we don't auto-assign Team, so we get the 'x No Team Assigned' link in the top right of the Request List. Some of our service analysts aren't seeing this link when others are. Can anyone advise what setting controls visibility of this? Link to comment Share on other sites More sharing options...
Caroline Posted July 15, 2021 Author Share Posted July 15, 2021 Ignore me, just found the setting. Apologies. webapp.view.ITSM.serviceDesk.requests.list.enableNoTeamAllUsers 1 Link to comment Share on other sites More sharing options...
nasimg Posted July 15, 2021 Share Posted July 15, 2021 Great you found the setting - I'm more interested as to why it happens. Some I can put down to errors in Hornbill (eg outages which caused BPM to fail) but others I can't although I have suspicion maybe do to ways we are using the API's outside Service Manager. Nasim Link to comment Share on other sites More sharing options...
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