Some users not seeing "1 No Team Assigned" link in Request List

[Caroline]

When we get new calls we don't auto-assign Team, so we get the 'x No Team Assigned' link in the top right of the Request List. Some of our service analysts aren't seeing this link when others are. Can anyone advise what setting controls visibility of this?

[Caroline]

Ignore me, just found the setting. Apologies. 

 

webapp.view.ITSM.serviceDesk.requests.list.enableNoTeamAllUsers

[nasimg]

Great you found the setting - I'm more interested as to why it happens.

Some I can put down to errors in Hornbill (eg outages which caused BPM to fail) but others I can't although I have suspicion maybe do to ways we are using the API's outside Service Manager.

Nasim