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Single line text field in pro cap is returning the FAQ section when entering text


Adrian Simpkins
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Hi All,

One of my Users has reported an issue where the Knowledge Center response is coming up when entering text into a request. As you can see from the below shots  when raising the request on the Employee portal it appears to trigger the Knowledge Center function and returns a response as below. This is not occurring if I raise the request using Raise New in Service Manager, and I have tried this on another one of my test logons which is a basic user, and I am seeing this appear there too.

I have all Knowledge Center Settings turned off and it is appearing still on both my basic and full User accounts. 

I have not raised a support ticket as I was unsure if anyone else had raised this

Thanks

1st image is before entering text, 2nd shows the Knowledge Center function trigger

image.png.bed349c56c31bb28b6d180a8edd2c9ce.pngimage.png.79fc1c5d9f0290327c43e5364a64e52e.png

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I think I may have answered the issue, I found the below under Advanced Portal Settings but it is set to be a 'turn on' to deactivate, where as the other settings all appear to be 'turn off' to deactivate, which is a bit confusing so just wanted to highlight it in case anyone else has missed it :)

 

Home > System > Customize > Advanced Portal Settings

Turn the below ON to deactivate

guest.anonymous.employeePortal.core.disable-knowledge-search-in-pro-cap

 

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