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Service Level Indicators - colour codes in Request List - in breach how to set?


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Hi @simonadams

From the Request List view if you click on the cog at the top right to configure the available columns, there is a column named "SL" or "SLT".  If you select that column to be available in your view then you will see the indicator dots made available.  These will alter in colour based on the current state of the service level timers you have running against the requests.

Hope that helps,

Kind regards,

Dave.

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