Service Level Indicators - colour codes in Request List - in breach how to set?

[simonadams]

Request List - Hornbill Wiki at the bottom suggests this is defined somewhere or switched on, I am trying to find where as I would like to have a colour code for analysts to easily see their assigned requests approach or in breach. Can anyone direct me to it? 

 

Thnaks

Si

[David Hall]

Hi @simonadams

From the Request List view if you click on the cog at the top right to configure the available columns, there is a column named "SL" or "SLT".  If you select that column to be available in your view then you will see the indicator dots made available.  These will alter in colour based on the current state of the service level timers you have running against the requests.

Hope that helps,

Kind regards,

Dave.

 

[simonadams]

Thanks David,  had used the other two Service tags but not SLT, what a dunce I am, much appreciated