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Issues with SLA - Priorties not following the SLA

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I have setup a service level agreement, creaed all my new priorties, set the service to use the new agreement and added all the rules etc. When I log a call against the service it logs with the correct prirotiy but it doesnt pull theservice level agreement in so I dont see the reponse and resolution times in the ticket, any idea what I'm doing wrong. Its been a while since I adjusted these. We are using the new SLA system and other services are fine.

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Hi Chris, I presume you have the timer start nodes for Response /  Resolution set in the BPM to trigger after setting the priority? Only thing I could think of off hand that might be missing


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