Tina.Lapere Posted July 28, 2021 Share Posted July 28, 2021 @Gerry This is the Analyst Request list view. One that I had setup and using prior to the new preview that displayed fine. It's now chopping off the last digit of the call number. I didn't know if this was because the spacing has been increased between the columns and if so how I can change this so I can still see all the information I need? Thanks Tina Link to comment Share on other sites More sharing options...
Gerry Posted July 28, 2021 Share Posted July 28, 2021 @Tina.Lapere I am not sure to be honest, I just checked here and for me its working as expected on various zoom levels, What browser are you using? what zoom level are you using? With this information I can ask the question of the devs Gerry Link to comment Share on other sites More sharing options...
Alisha Posted July 28, 2021 Author Share Posted July 28, 2021 @Daniel Dekel In the Service Portfolio, we can no longer see all the text on the Catalog Items. Link to comment Share on other sites More sharing options...
AndyHill Posted July 28, 2021 Share Posted July 28, 2021 @Tina.Lapere @Gerry I just tried this and the first time I land on the standard analyst view I correctly see the full SR number however if I load in to one of incidents or Service Requests and then return to the main view I see If I then hit F5 I get the full SR number back. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted July 28, 2021 Share Posted July 28, 2021 @Gerry I'm using Chrome. Zoom at 100%. I've just tried what Andy said and if I kit F5 it shows the full request number: If I go into a call and then click back on the request list I too loose the last digit again. Thanks Tina Link to comment Share on other sites More sharing options...
Guest Ehsan Posted July 28, 2021 Share Posted July 28, 2021 42 minutes ago, Tina.Lapere said: Hi, Is there any way of changing the spacing on the Views as the one I had has now chopped off the last digit on our call numbers for Service Requests which makes it very confusing: There appears to be a large amount of space between these fields (Specifically the last updated field): Please can you let me know. Thanks Tina Hi Tina, The issue with the missing digit within the Reference attribute will be addressed in the Service Manager build that is planned to go live on Monday. Ehsan Link to comment Share on other sites More sharing options...
Gerry Posted July 28, 2021 Share Posted July 28, 2021 @Tina.Lapere We are also going to look at a possible hotfix for this particular issue if at all possible, if so, this will be pushed today most likely. Its only a possibility at this point though, so please dont hold me to it - just in case there is something more complicated than we think it might be. Gerry Link to comment Share on other sites More sharing options...
Blowerl Posted July 28, 2021 Share Posted July 28, 2021 We have notice the bottom of the g is missing. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 28, 2021 Share Posted July 28, 2021 1 minute ago, Blowerl said: We have notice the bottom of the g is missing. Hi @Blowerl, We'll fix this. Regards, Daniel. Link to comment Share on other sites More sharing options...
Blowerl Posted July 28, 2021 Share Posted July 28, 2021 Feed back the scroll bars are very thin. You have to be quite precise when using them. 1 Link to comment Share on other sites More sharing options...
Guest Ehsan Posted July 28, 2021 Share Posted July 28, 2021 @Tina.Lapere, We have rolled out a fix to all instances to address the issue with the Reference column on the requests list. I would kindly ask you to clear your cache (https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop), re-open the browser, logout/login and try again? Ehsan Link to comment Share on other sites More sharing options...
Dan Munns Posted July 28, 2021 Share Posted July 28, 2021 Can we have the icon open the service portal in a new tab please?(This was the behaviour on the old UI) Link to comment Share on other sites More sharing options...
Tina.Lapere Posted July 28, 2021 Share Posted July 28, 2021 @Ehsan Done and working now. Thank you :-) Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 28, 2021 Share Posted July 28, 2021 15 minutes ago, Dan Munns said: Can we have the icon open the service portal in a new tab please?(This was the behaviour on the old UI) @Dan Munns sure... will make it open in a new tab as before Regards, Daniel. 1 Link to comment Share on other sites More sharing options...
Alisha Posted July 28, 2021 Author Share Posted July 28, 2021 @Daniel Dekel @Ehsan We also have an issue with the Timesheet not displaying properly for managers as they can't see their staff. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted July 28, 2021 Share Posted July 28, 2021 Hi, Just noticed that the icons are not showing on the Employee main page, however if you click into a service the icon is shown - image below shows just blue circle where we would normally see the icon. I have tried this in IE and Edge and see the same in both Many thanks Link to comment Share on other sites More sharing options...
samwoo Posted July 28, 2021 Share Posted July 28, 2021 Also the colour of the Domains font in the Employee Portal makes it a bit too hard to read (latest version of Edge) Also in the My Services view -> clicking the down arrow to expand the catalogs - if the Catalog name is fairly long, the text doesn't align properly: Link to comment Share on other sites More sharing options...
Gary.Reynolds Posted July 28, 2021 Share Posted July 28, 2021 @Gerry Thanks for the prompt response and attention to the issues raised - appreciated. All key issues are now resolved. Andy is working with your team on some minor issues. Gary. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted July 28, 2021 Share Posted July 28, 2021 @Gerry please let me know about the sizing as I can't find anything under the design to change it. This is really annoying after spending so long making sure everything was clear. It looks like the space around the icon & description has been made larger therefore pushing everything down. I don't know how to get round this as turning off tiles then creates loads of unwanted space below. Thanks Tina Link to comment Share on other sites More sharing options...
Daniel Dekel Posted July 28, 2021 Share Posted July 28, 2021 45 minutes ago, Adrian Simpkins said: Hi, Just noticed that the icons are not showing on the Employee main page, however if you click into a service the icon is shown - image below shows just blue circle where we would normally see the icon. I have tried this in IE and Edge and see the same in both Many thanks @Adrian Simpkins, Could you please check if you haven't got a specific configuration for the icon colour in that service widget in the main page? Perhaps there is some weird colour that is being set? Regards, Daniel. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted July 28, 2021 Share Posted July 28, 2021 Hi Daniel, thanks for the pointer - i will take a look and confirm - many thanks as always 1 Link to comment Share on other sites More sharing options...
Gerry Posted July 28, 2021 Share Posted July 28, 2021 @Gary.Reynolds No problem, thanks for the feedback, glad the issues are sorted. We have lots of incremental improvements to other ares coming now we have the base changes deployed. Gerry Link to comment Share on other sites More sharing options...
Jeremy Posted July 28, 2021 Share Posted July 28, 2021 In the employee portal we have noticed that some padding and icons look different Link to comment Share on other sites More sharing options...
Jeremy Posted July 28, 2021 Share Posted July 28, 2021 also with some of our colours the links are not showing correctly, the link colour is not being honoured It seems to take this from the global setting for the portal, where previously it took the settings from the widget. Link to comment Share on other sites More sharing options...
Jeremy Posted July 28, 2021 Share Posted July 28, 2021 Also some widgets now scroll when before they displayed all the links nicely within the widget the green section has nothing else in it but has a scroll bar and the orange section used to display all links and icons in one box Link to comment Share on other sites More sharing options...
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