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Employee Portal Mobile - Summary & Description missing


Shamaila.Yousaf
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Hi

The Summary & Description is not being displayed on the Employee Portal from Mobile - iOS & Android.

We are hoping to go live on the Employee Portal next week. Wanted to advise our users on the mobile phone access also.

 

Anyone else finding this via a mobile?

 

 

 

 

 

 

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Thanks.

 

Go onto the Company Home link (https://preview.hornbill.com/derbycollege/internal/home/) on my personal mobile phone app (iOs 14.6) or on Android version 9 / 10.

 

Select the service

Select the catalog item

Select the Site

Select the Location

Then it appears with finish or previous, call reference is then generated.

 

No question appears for summary or description as it does on PC/Windows. 

 

Thanks

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Hi

I have just tried logging a call today via the employee portal from an iOS device and was prompted to run an update whilst going through the logging process.

 

Summary & Description now appears. 
Will get a colleague to test if this works on an Android device.

 

Thanks

Sxx

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