Employee Portal Mobile - Summary & Description missing

[Shamaila.Yousaf]

Hi

The Summary & Description is not being displayed on the Employee Portal from Mobile - iOS & Android.

We are hoping to go live on the Employee Portal next week. Wanted to advise our users on the mobile phone access also.

 

Anyone else finding this via a mobile?

 

 

 

 

 

 

[Miro]

Hi @Shamaila.Yousaf

I was trying with new request and can't replicate. Could you please post replication steps + what device and browser you experience this? 

Thank you,
Miro

[Shamaila.Yousaf]

Thanks.

 

Go onto the Company Home link (https://preview.hornbill.com/derbycollege/internal/home/) on my personal mobile phone app (iOs 14.6) or on Android version 9 / 10.

 

Select the service

Select the catalog item

Select the Site

Select the Location

Then it appears with finish or previous, call reference is then generated.

 

No question appears for summary or description as it does on PC/Windows. 

 

Thanks

[Miro]

@Shamaila.Yousaf so it happen when you finish progressive capture, raise a new request and then you can't find title/description in request details?

[Shamaila.Yousaf]

Hi

I have just tried logging a call today via the employee portal from an iOS device and was prompted to run an update whilst going through the logging process.

 

Summary & Description now appears. 
Will get a colleague to test if this works on an Android device.

 

Thanks

Sxx

[Shamaila.Yousaf]

Not allowing assets to be added via the Mobile

[Shamaila.Yousaf]

 

[Miro]

Hi @Shamaila.Yousaf oh it seems that is more problem with configuration than code issue.
I will ask one of my colleagues who is more familiar with it to assist here.

Thank you,
Miro

[Shamaila.Yousaf]

@Miroi tested this on my personal iOS deviceand it seems the issue has been resolved.  i am getting this tested on an Andrioid device.  We are now one step closer to transitioning to the new Employeee Portal:).

 

Thanks

Sxx

[Shamaila.Yousaf]

Yes, looks like its working from Android now as well.  Great job!