Can I use PCF and workflow (BP?) to allow Users to create new Assets (and then set-of a review cycle)?

[Berto2002]

We have an incomplete asset list in Hornbill SM but insist that Assets are added when required for Change; so we need a fast way for Users to add Assets but we need them reviewed so they can be finalised as necessary by someone in that area.

A solution to this would be to have a very basic PCF that asks for the Name, Serial and Operational State; and for that to go through a workflow that creates the Asset - to the person can continue to build their RFC but assigns the Request to the Configuration Manager for review and update as necessary.

I have checked the Hornbill Automation piece and Assets appears under Requests and allows to Add Customer Assets to the Request, to Get Asset Information or to Update the Properties on existing Assets (which is close because that's useful). It's so very nearly there but nothing for Add New Asset?!

At the moment, we think we need to give access to everyone to be able to create raw Assets and that feels a little too open.

Thanks for any advice.

 

[James Ainsworth]

I just wanted to let you know that we do have an existing change in our backlog to provide this.  It's not currently scheduled to be worked on, but I'll update this post once there is some progress. 

Regards,

James

[James Ainsworth]

As of Service Manager build 2368 we have included Hornbill Automations for creating Assets.  Click here for documentation