Is this a bug I should report to Support? Showing No Owner but there is one in the Assignee field until refresh

[Berto2002]

I couldn't resolve a ticket. It looked like there was an Assignee and I could not click "Assign" but Service Manager claims No Owner. I had to refresh the ticket before the Assignee disappeared and I could then assign again to resolve.

 

Edited June 22, 2021 by Steve Giller
Removed image containing Personal Details

[Steve Giller]

@Berto2002 I removed the second image as it contained personal information.

[James Ainsworth]

Hi Berto2002,

I just wanted to check if you had any more instances of this occurring.  It is possible that there was a caching issue at the time.  Do let us know if this is still an issue.

[Berto2002]

Hi James. No, we have not had this again. I have put this down to something like a connection or caching issue in my mind. Thanks for checking.