Jump to content

Two Emails and/or Hornbill Notification received to the User when AnalystCustomerUpdateRequestNotification is used


Recommended Posts


We have an issue where the User gets two emails and/or Hornbill Notifications when a Customer replies to a Request and therefore generates an update. 

We have been through all the Settings and cannot find this anywhere (we call the default template in the Settings) and not other Template behaves like this. With regards to the Setting to change the way the update is sent, e.g. Both, None, Hornbill only, Email only.  This setting does produce the correct action, e.g. if set to None, we do not get anything, whilst Hornbill only, does give the alert.



Link to comment
Share on other sites

  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...