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Two Emails and/or Hornbill Notification received to the User when AnalystCustomerUpdateRequestNotification is used


Hiten
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Hi, 

We have an issue where the User gets two emails and/or Hornbill Notifications when a Customer replies to a Request and therefore generates an update. 

We have been through all the Settings and cannot find this anywhere (we call the default template in the Settings) and not other Template behaves like this. With regards to the Setting to change the way the update is sent, e.g. Both, None, Hornbill only, Email only.  This setting does produce the correct action, e.g. if set to None, we do not get anything, whilst Hornbill only, does give the alert.

Thanks, 

Hiten

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