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API to Raise a Ticket on behalf of a Customer/Contact

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Good afternoon,

We're working on building an API that can enable us to raise tickets between two ITSM tools.

The API body requires the "customerID" to be provided, however, as both ITSM tools would not be using the same contact database, how can we only use the email address to identify (and auto amend) the correct customer to the ticket?

The customerID for internal users are the same as their email address (which is perfect), but as this is not the case with external Contacts, we need to know their ContactIDs (customerID).


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