Jump to content

API to Raise a Ticket on behalf of a Customer/Contact


Recommended Posts

Good afternoon,

We're working on building an API that can enable us to raise tickets between two ITSM tools.

The API body requires the "customerID" to be provided, however, as both ITSM tools would not be using the same contact database, how can we only use the email address to identify (and auto amend) the correct customer to the ticket?

The customerID for internal users are the same as their email address (which is perfect), but as this is not the case with external Contacts, we need to know their ContactIDs (customerID).

Thanks
Aykut

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...