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Attachments not applying to requests


Jeremy
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When logging requests from emails it adds the attachment as part of the process and shows in the side bar that the attachment is there but once logged the attachment does not appear in the request.

We then have to download the attachment from the email and manually add to the request, can this be looked into please?

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Guest Ehsan

@Jeremy,

Just to let you know that we are still investigating this issue. Please attach the files manually in the meantime until we have some more information to share with you.

Ehsan

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21 hours ago, Ehsan said:

@Jeremy,

Just to let you know that we are still investigating this issue. Please attach the files manually in the meantime until we have some more information to share with you.

Ehsan

+1 to this issue. Can you please let me know when this has been resolved?

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Guest Ehsan

We are going to release a server build and a Service Manager build tomorrow which will be applied to your instances at midnight, so on Tuesday, we hope that you can no longer recreate this issue.

Ehsan

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