New Update: Service Manager (2241)

Harry Hornbill · June 16, 2021

Hello Everyone

The latest build of Service Manager (2241) has been released to live.

Change Log for this release are as follows:

New

The display fields for the 'Site Details' Progressive Capture form can now be configured through the editor in the Admin Tool. - See more on the wiki https://wiki.hornbill.com/index.php?title=Progressive_Capture_Workflow
A connection's response to a Request via the Employee Portal can now process the sub-status change. This behaviour can be controlled via the "guest.servicemanager.portal.request.connectionResponseCanChangeSubStatus" application setting. By default, this setting is disabled.
An email can now be sent to CC or BCC recipients without a To recipient in the email action in the Request details. - See more on the wiki https://wiki.hornbill.com/index.php?title=Email_Action_Item

Change

In the Employee Portal, the Knowledge pop-up displayed FAQs for other services when raising a request in the context of a service. We have now corrected this behaviour to unify the experience with the Customer Portal and main app. {PM00167216}
In order for the menus to better reflect the available apps and their features in Hornbill, we have moved the Asset Management and Configuration Manager menu options from the main menu to new menu items under the Service Manager app. This is detailed in the Harry Hornbill Notice. - See more on the wiki https://wiki.hornbill.com/index.php?title=Asset_Management
Extended 'Requests > Get Request Information > Request Details' Hornbill Automation to return the closed by and resolved by user Id.
Extended 'Requests > Log Request > Log New Problem' Hornbill Automation to set a Catalog Item.
Extended 'Requests > Log Request > Log New Change' Hornbill Automation to set a Change Type.

Fix

Selected Co-worker is not retained when switching catalog via the Knowledge Centre. {PM00167457}
Date formats on the assets list are inconsistent. {PM00167248}
No timeline entry when task completed with custom outcomes. {PM00167510}
Not able to update the Supplier Id attribute in an Asset. {PM00167460}
Date formats on the assets list are inconsistent. {PM00167248, PM00167249}
Display issue in the widget My requests in Employee Portal. {PM00166861}
Unable to filter the 'Owned By' attribute by a basic user in the Assets list. {PM00167554}
Date picker value is shown as null in the Questions section.
Data from the custom fields are not included in the Requests list export. {PM00167532}

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