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Email template variable issue


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We have been updating our email templates and as shown below we have two variables which i could not find in the drop down list but are using within the progressive capture, we have tried a few times to add them manually but have had no use. Any advise?
Below is a capture of the variables when the email is sent they come out looking the same as when we typed them. 

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@PeterL this looks like you are seeking to use Change Request specific variables, if that is the case in the Email template designer you will need to create an email template under the Change Request Entity type


Then in the email template designer you will have access to the generic request entity variables and the change specific variables 


If this helps, you will also need to remember to update your business process - send email node, so that it is using the correct email template entity setting:



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