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Hornbill mailbox not sending outbound emails


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As per screenshot we have a number of emails not being sent to staff after logging, updating or closing requests. I have tested the outbound routing and it was successful.  Any suggestions?  


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Victor,  My test one this morning says its been delivered but after checking the mailbox again its still not there 15 mins later. I will check our end again. Thanks for your help. Debby


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