Malcolm Posted June 9, 2021 Share Posted June 9, 2021 How do I grant permissions so that a customer has visibility of all tickets raised by all customers at a particular Organisation? Link to comment Share on other sites More sharing options...
Steve Giller Posted June 9, 2021 Share Posted June 9, 2021 Hopefully this wiki page should have the information you need. If you have any additional questions please post them here. Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 9, 2021 Share Posted June 9, 2021 @Malcolm within the customer manager app, find the organisation and scroll down to the Request accordion section There is a Portal Access option which will open the pop up beow You will see a list of all the portal users for that organisation, and the two options available to you, including the option to give specific users visibility of any tickets raised by their organisation on the customer portal Hope that helps Steve Link to comment Share on other sites More sharing options...
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