Ann Posted June 8, 2021 Share Posted June 8, 2021 Morning All Hope you are all well. When you go on to a supplier asset (and we would imagine any asset) and click on the linked requests it brings up all the requests in the order oldest first. Now when you have a supplier with lots of incidents/change requests linked (such as one supplier has 31 pages) it is time consuming to get to the recent pages every time. Each time you do click to the end and work back and find the request you want and open the incident for example, when you have finished and come out of it and want to look at another one, you have to do that same thing again. This can be quite frustrating when you have a few to look at. We quite often use the linked requests to ensure everything is captured on the reports and to check whether assets have been attached etc. It would be a lot easier if these were listed most recent first as I would imagine not many people will be looking at the oldest ones and it would certainly be easier for us if the recent ones were first. Is this something that could possibly be looked at and changed if worthwhile? There may be a way of changing the view but I cant seem to see how. Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
Ann Posted November 26, 2021 Author Share Posted November 26, 2021 Afternoon All Hope you are all safe and well. Please would it be possible for an update on our above request? Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
AlexTumber Posted December 17, 2021 Share Posted December 17, 2021 @Ann thanks for your post. This sounds like an issue/feature for assets in Service Manager. I'll ask a member of the team to comment. Alex Link to comment Share on other sites More sharing options...
Ann Posted December 20, 2021 Author Share Posted December 20, 2021 @AlexTumberThank you Alex, that would be fantastic. Kind Regards Ann Link to comment Share on other sites More sharing options...
Ann Posted February 9, 2022 Author Share Posted February 9, 2022 Afternoon @AlexTumber Hope you are well. Please would it be possible for an update on the above query? Kind Regards Ann Link to comment Share on other sites More sharing options...
AlexTumber Posted February 9, 2022 Share Posted February 9, 2022 @Ann thanks for your post. I've asked again for a member of the service manager team to comment. Alex Link to comment Share on other sites More sharing options...
Ann Posted February 9, 2022 Author Share Posted February 9, 2022 Thank you @AlexTumber 1 Link to comment Share on other sites More sharing options...
Ann Posted March 24, 2022 Author Share Posted March 24, 2022 Afternoon @AlexTumber Hope you are safe and well and enjoying the lovely weather. Please would it be possible for someone to have a look a the above please, I am getting chased for this? Thank you. Kind Regards Ann Link to comment Share on other sites More sharing options...
Guest Ehsan Posted March 28, 2022 Share Posted March 28, 2022 Hi @Ann, I hope you are well. Apologies for the delay in getting back to you. I have raised this as a bug report with the development team who will look into this. It may be useful to display closed requests, so we will first and foremost look to provide an option in the Linked Entities section of an asset to include/exclude close requests. We will get back to you as soon as this is resolved and included with a Service Manager release. Ehsan Link to comment Share on other sites More sharing options...
Ann Posted March 29, 2022 Author Share Posted March 29, 2022 Morning @Ehsan Hope you are safe and well. That is fantastic. Thank you so much. Kind Regards Ann Link to comment Share on other sites More sharing options...
Ann Posted April 29, 2022 Author Share Posted April 29, 2022 Morning @Ehsan Hope you are well and looking forward to the weekend. Please would it be possible for an update on the above issue? Kind Regards Ann Link to comment Share on other sites More sharing options...
Guest Ehsan Posted April 29, 2022 Share Posted April 29, 2022 Hi @Ann, The bug report is still assigned to development for investigation, we will aim to complete the work as soon as possible. Kind regards, Ehsan Link to comment Share on other sites More sharing options...
Ann Posted May 5, 2022 Author Share Posted May 5, 2022 Morning @Ehsan Hope you are well. Thank you for the update. Hope you have a lovely day. Kind Regards Ann Link to comment Share on other sites More sharing options...
AndyG Posted June 6, 2022 Share Posted June 6, 2022 Hi @Ann, The following changes to the "Linked Entities" > "Linked requests" section on asset details will be included in the next release of the Service Manager application: Excluded cancelled and closed requests by default Added toggle to allow closed/cancelled requests to be included if switched to on List now sorted by log date, so the most recently logged requests are at the top Link to comment Share on other sites More sharing options...
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