Time a request spends in a board lane

[Adrian Simpkins]

Hi All,

I wanted to see if its possible to output a report showing how long a request sits in each lane in a board - I can see the data showing on the board card details showing the movement of a request from Incoming to Resolution so it appears the required data is available. However, I am struggling to see how to configure this in a back end report.

Has anyone else setup such a report such as this please? Is it possible?

Many thanks

[Berto2002]

We only use Board Manager in conjunction with a Business Process so Card movements are governed in workflow; and thus we are able to capture the times cards move from one lane to another as custom fields, which can then be reported on. I do not know how to capture the times if they are manually dragged to a new lane.

[Adrian Simpkins]

Thanks Berto - we used to control card board movement via the BPM, but our staff were not completing the Activities at the right time, so items got stuck. So now we only write to the board at the start, and remove at the end. The movement to other lanes is handled manually so I will continue to dig around

Many thanks