Ticket visibility on the self service portal without making the service visible

[yelyah.nodrog]

This is probably a long shot but I figured I would ask anyway.

Is there a way for users to see their open and resolved tickets on the self service portal, even if the service it is logged against is not visible as a usable service on the self service portal.

e.g. We have services that are switched on for service access. but are off for portal visibility as they are analyst only services, Is there anyway that the users would be able to just see the tickets that are logged to ICT for them against these services without switching portal visibility on for the service?

Hayley.

 

 

[Steven Boardman]

@yelyah.nodrog one option on those services is to set all Catalog Items against the service to be ServiceDesk Only, this way a user will be able to see any tickets raised against the service for them, but not be able to raise any tickets themselves against the service.   

[yelyah.nodrog]

Hey Steven,

Thanks for the quick response, I was aware of this but thought it looked a bit messy if you could see the service and then it was empty when you clicked on it. Was wondering if there was an alternative option. 

Many thanks though!