Tina.Lapere Posted May 28, 2021 Share Posted May 28, 2021 Hi, We seem to have an issue that when a call is logged via the new employee portal any dates entered are coming through as null. See example below: Call logged - On portal it shows: When it comes through in the call: This is effecting all calls that are coming though the Employee portal. This seems to be a recent thing. I've logged the same call via our existing service portal and it's coming through fine: Can someone get back to me asap please as we are meant to be going live with this next week and I can't work out what's wrong. Thanks Tina Link to comment Share on other sites More sharing options...
Guest Ehsan Posted May 28, 2021 Share Posted May 28, 2021 Hi @Tina.Lapere, This is a known issue and will be addressed in the next Service Manager build. We are aiming to make the next build available in the week commencing the 7th June. Ehsan Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 28, 2021 Author Share Posted May 28, 2021 Hi @Ehsan, Thanks for letting me know, I'll wait for the update to be applied then before we go live. Thanks Tina Link to comment Share on other sites More sharing options...
Katie Posted June 2, 2021 Share Posted June 2, 2021 Good morning, We are also experiencing the same issue. Is there a workaround we could apply to the requests in the meantime as they are live and the error is causing quite a few issues. Thanks, Katie Link to comment Share on other sites More sharing options...
Victor Posted June 2, 2021 Share Posted June 2, 2021 @Tina.Lapere @Katie A workaround could be, if the question is mapped to a VARCHAR custom field, this will display the value in the Details section (if the field is added) or as a column in a Requests list view. If it's not mapped, then perhaps the process can be amended to update a VARCHAR custom field with the question value and have it visible this way. The downside is that this will be a raw unformatted value meaning GMT/UTC time value as opposed to being formatted to user regional settings. Link to comment Share on other sites More sharing options...
Katie Posted June 2, 2021 Share Posted June 2, 2021 Thank you @Victor Link to comment Share on other sites More sharing options...
Katie Posted June 9, 2021 Share Posted June 9, 2021 Good morning, Is there an update on the upgrade, when it is happening or whether it has resolved the date issue. Thanks, Katie Link to comment Share on other sites More sharing options...
Victor Posted June 9, 2021 Share Posted June 9, 2021 @Katie this has a fix included in the next Service Manager update. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted June 9, 2021 Share Posted June 9, 2021 @Katie, Unfortunately we experienced technical issues with the build system last week. The good news is that the system is up and running again and we began testing the new release this week. We now expect to make this build available on Wednesday 16th June. Apologies for the inconvenience that this unexpected event has caused - I hope the workaround provided by Victor above helps in the meantime. Ehsan Link to comment Share on other sites More sharing options...
Tina.Lapere Posted June 10, 2021 Author Share Posted June 10, 2021 I was just about to post that we are still experiencing issues. Hopefully this will be fixed next week then. Link to comment Share on other sites More sharing options...
Foley Coker Posted June 16, 2021 Share Posted June 16, 2021 @Ehsan will this update be widely released to all clients? and will this resolve those for already raised tickets, or just newly raised tickets after the patch? as we have been experiencing the issue also and the workaround is not suitable for all instances where the date visibility is necessary. Thanks, Foley Link to comment Share on other sites More sharing options...
Victor Posted June 16, 2021 Share Posted June 16, 2021 @Foley Coker 2 hours ago, Foley Coker said: will this update be widely released to all clients? This is a regular update so yes, it will be deployed automatically, on all customer instances. 2 hours ago, Foley Coker said: will this resolve those for already raised tickets No. 2 hours ago, Foley Coker said: just newly raised tickets after the patch Yes. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted June 16, 2021 Share Posted June 16, 2021 @EhsanHi Ehsan, just wanted to see if this is going to be pushed to live today please as my affected teams are chasing for this fix due to the impact it is causing (NB only me to support everything so I do not have time to implement the temporary workaround across all services) Thanks 1 Link to comment Share on other sites More sharing options...
Guest Ehsan Posted June 17, 2021 Share Posted June 17, 2021 @Adrian Simpkins, The update should be on your instance now. Ehsan Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted June 17, 2021 Share Posted June 17, 2021 Hi Ehsan, ah yes sorry I checked this over this morning but forgot to update here - all looks perfect - thank you for the update Adrian Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now