Ability to change timeout for serviceportal

[lee mcdermott]

Hi,

 

I may have asked this before (have a vague recollection of maybe changing a setting for this somewhere?)

Is it possible to change the timeout value for the company home portal? I have a complaint from someone saying they spent ages completing a form, didn't quite finish as got side tracked and when they went back they had to start again as the session had timed out?

 

thanks

lee

[James Ainsworth]

Hi Lee,

I think that one of these two settings might be the one you are looking for.

[Teresa Ward]

We are having customers timing out in the middle of filling out a form - is the session idle while they are completing the form?

[James Ainsworth]

Hi Teresa,

Any interaction with Hornbill will maintain the connection.  A timeout only occurs when the user has no interactions for the duration set in the setting communications.basicSessionIdleTimeout.  I believe the default is 900 seconds (15 minutes).  It's not unquestionable that a user may start a capture and be distracted for 15 minutes before returning to the capture.  You could try increasing this number and monitor if user's connections are still timing out.