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Exporting views with Custom fields are blank


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I've just noticed an export I do of a view, which I do once a week,  has a blank column where a custom field is being used.

The data is populated in the view before I export, but its not coming out after???

Any ideas...

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I had this today (and have seen it a few time previously) - normally retrying a couple of times allows it to show as a selectable field.

Issue I'm seeing today is even when visible (and selected) the data is all blank (for this custom field).

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My data from the export is still blank (for custom fields) - I think I'll raise it with Hornbill

Nasim

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@nasimg, I had today one of our analysts complaining that a report (which I think is an export from a view) was having some custom fields with only blank content.
Could it be related to the issues Service manager was having?

 

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@Alberto M - its possible, I noticed this issue yesterday and its still happening today.

I've seen the partial outage message from Hornbill but so far we are unaffected in that respect.

Nasim

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@nasimg, definitely it's not working. I've just tried to set a view and exported a custom column and, while the custom column appears with content in the view, it does export all blanks.

Do you have a ticket about this with Hornbill?

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1 minute ago, Alberto M said:

@nasimg, definitely it's not working. I've just tried to set a view and exported a custom column and, while the custom column appears with content in the view, it does export all blanks.

Do you have a ticket about this with Hornbill?

Yes I've raised on their support site (and copied a link to this post)

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Nothing yet - but should have an initial response by 14:39 today.

Currently classed as minor.

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Response from Hornbill:

Following the investigation into the issue you reported (Data from custom fields is not exporting) our developers confirmed this is caused by a product defect (ref: KE00167547). They are now working to have it fixed. The fix will be available in a future Application Update.

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  • 3 weeks later...

Hopefully see this working tomorrow -  its in the latest build of Service Manager (2241) which should be deployed tonight. 

Fix: Data from the custom fields are not included in the Requests list export. {PM00167532}

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