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New Update: Service Manager (2223)

Harry Hornbill

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Hello Everyone

The latest build of Service Manager (2223) has been released to live.

Change Log for this release are as follows:




  • Description is now included for each attachment in the selector pop-up when sending an email from a Request.




  • Sub-group subscription is not considered when raising a Request via the Employee Portal. {PM00167339}
  • Asset details form in Progressive Capture only shows 5 items under the "My Assets" tab. {PM00166782}
  • Error when downloading an Asset template. {PM00167239}
  • Organisation's Requests section Requests in organisation Request section belong to a different organisation. {PM00167185}
  • When exporting from the Request list, the "Category" value shows the last element only. {PM00167145}
  • Handle the error caused by the cancelling of the existing process when updating a Request's service. {PM00167107}
  • Connection is not able to view a Request that has no customer in the Employee Portal. {PM00166940}
  • Timeline entry in a Request does not show a translated task custom field. {PM00166928}
  • Selected site in Progressive Capture is overwritten by the user's default site in the Employee Portal. {PM00166738}


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