Jump to content

Customer portal not loading


Recommended Posts


We received a call that the customer portal is not loading properly. Services and tickets are not being showed. Not sure if this is the same issue as with the service portal last Wednesday.



Also we now see a different footer.



Kind Regards,


Link to comment
Share on other sites

We were affected on Wednesday but ok today....this didn't affect all instances so possible same thing but now affecting different ones.


Link to comment
Share on other sites

@m.vandun we are working to put a temporary fix in your instance to have the custom portal functionality restored in your instance.

Please be aware that custom domain using reverse proxy (such as the one you are currently using for your portal) specifically the proxy redirection part, is not currently supported. You can read more about this on our wiki here:


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...