JamieMews Posted May 12, 2021 Share Posted May 12, 2021 This was working yesterday but this morning I try and create an email template and I get an error message. I made 4-5 templates yesterday so unsure what has caused. When I "Duplicate" a email template it prompts for the name. (I am not using any bad symbols, I tested with clean alpha text) I just get the error attached. I have logged out, Refreshed and tried on a different machine. No luck Any help would be appreciated. Jamie Link to comment Share on other sites More sharing options...
Keith Stevenson Posted May 12, 2021 Share Posted May 12, 2021 Jamie, Thanks for the post. We can confirm that we can replicate the issue and are investigating. Will post an update as soon as we find something. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
Keith Stevenson Posted May 13, 2021 Share Posted May 13, 2021 Jamie, We can confirm that this has now been resolved. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
JamieMews Posted May 13, 2021 Author Share Posted May 13, 2021 I can create new email templates but "Duplicate" is still showing the same message 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 13, 2021 Share Posted May 13, 2021 Same here, i can create a new template but if I try to copy an existing template getting an error - thanks Link to comment Share on other sites More sharing options...
Victor Posted May 13, 2021 Share Posted May 13, 2021 @Adrian Simpkins @JamieMews creating a new template was fixed but we are still working on the copy fix. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 13, 2021 Share Posted May 13, 2021 Ah thanks Victor, I will await further update Link to comment Share on other sites More sharing options...
Victor Posted May 14, 2021 Share Posted May 14, 2021 We have deployed a patch update in all live instances to address the issue with creating and copying email templates. 1 Link to comment Share on other sites More sharing options...
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