Asset Import Query

[Guest]

Hi, we currently have a script running (unsure were this could be) that imports all the newly created assets within Asset Management. The person that managed this has left the business so we dont know how this process works or how we can edit this script? Is there a way to locate this script ?

We do use SCCM to create our images etc but cant find it on there. We did find this link - https://wiki.hornbill.com/index.php/Database_Asset_Import#SCCM_2007_.26_2012 but still require further support and guidance .

Could it be below setting?
I have also found this in my Hornbill instance - 
pp.cm.explorer.diagram.expand
They are the entities that can be expanded in the Explorer. The entities with 'false' will have no icon expand/collapse. If a new entity is added in the future in the Conf. Manager app, and this object is not updated with the new entity name, then its value will be set to the default value, which is 'false' (i.e. the user will not be able to expand/collapse the nodes for that entity). The entities currently shown in the diagram are Asset, Colleagues, Contact, Attachment, Requests, Services.
{            "Asset"         : true,            "Colleagues"    : false,            "Contact"       : false,            "Attachment"    : false,            "Requests"      : true,            "Services"      : true,            "default"       : false            } 

 

[Victor]

Moved this to integrations as is not a Configuration Manager topic.

6 hours ago, Shamaila said:

The person that managed this has left the business so we dont know how this process works or how we can edit this script? Is there a way to locate this script ?

Not a script but an external tool/program that is downloaded, installed and run on premise.

6 hours ago, Shamaila said:

We do use SCCM to create our images etc but cant find it on there. We did find this link - https://wiki.hornbill.com/index.php/Database_Asset_Import#SCCM_2007_.26_2012 but still require further support and guidance .

If you use SCCM then the DB Asset Import tool looks to be the tool you need to use for imports. If you need further guidance than what is covered in the documentation I suggest scheduling a session with one of our product specialists.

6 hours ago, Shamaila said:

Could it be below setting?

No, nothing to do with asset imports.

[Guest]

@Victor Can you tell me the name of the tool/program used for this ? a link or user guides ? I am assuming its this - For Windows Systems: goDBAssetImport.exe -dryrun=true -file=conf_sccm_assetscomputer.json

[Guest]

Would you be able to tell us how often this import is run ? is it on a schedule ? 

[Victor]

@Shamaila  there are a number of asset import tools we provide to our customers, all available at https://github.com/hornbill. Since these are external tools, that any user can download, install and run locally on their machines, we cannot tell which ones you are using and we cannot possibly tell you what machine, in your network is running the import tool. This is something you need to discuss with your IT team, find the machine the runs the import, locate the import tool (program) that runs the import, then we can discuss about it...

[Guest]

Thank you so much for guidance on this topic @Victor

Our Infrastructure team have looked at this in depth but are really struggling to find the tool\file hence asking for support from you.

They have ran a extensive search across the whole estate for that file and can’t find anything. We used to have a hornbill server also which is now off and has been for months, Could have been on there but its switched off so should stop right?

Can you confirm if we install the tool again somewhere will it default to the new install and overwrite what we had in place?


Any advice on the below?

Would you be able to tell us how often this import is run ? is it on a schedule ? 

 

[Victor]

25 minutes ago, Shamaila said:

They have ran a extensive search across the whole estate for that file and can’t find anything.

What file?

25 minutes ago, Shamaila said:

Could have been on there but its switched off so should stop right?

A distinct possibility that it could have been there, but again, your machine so, no idea. If the machine is turned off then obviously no program installed on that machine is currently running.

25 minutes ago, Shamaila said:

Can you confirm if we install the tool again somewhere will it default to the new install and overwrite what we had in place?

You can download the tool* latest version, install it on a machine and run it. Assuming there is no other import tool running in your environment, which seems to be the case based on the search performed by your infrastructure team, then this will be the only import tool running for your instance. If by any chance, you do have a tool running somewhere, then all of them, the existing one and the newly downloaded version, will run, therefore they will not overwrite each other "per se" but they will overwrite each other's changes that they perform on assets.

(*) Speaking of asset import specifically (not user import for example). Make sure you download the tool that you need. There are several tools for importing assets on Github, you would need the use the one suited for your purpose.

25 minutes ago, Shamaila said:

Would you be able to tell us how often this import is run ? is it on a schedule ? 

Again, this is an external tool that you can download then install and run outside Hornbill reach therefore we cannot possibly tell, from here, how often it runs and if it runs on a schedule or not. We can tell if there is activity around assets in your instance but that can be anything, for example users manually adding assets or editing assets. If we look at this activity we cannot make a distinction between changes performed by an import ool or changes performed by a user.

[Guest]

Thank you @Victor 
Would you be able to advise on the below question from our infrastructure team?
Can you let us know the IP of their server that the import connects too please?

[Victor]

@Shamaila  it's 78.129.173.117