Issue identifying attachments

[Michael Sharp]

Hi we're looking to on-board our recruitment team into Hornbill and an issue has been raised where attachments often have the same name (e.g. MyCV.docx, automatically attached from inbound email) and it's difficult to determine the difference between each when attaching to an email as the description/comment does not come through.  This is also evident in the service portal where we want hiring managers to come and review the prospective CVs.  Is there any way to show this detail please?  Screenshot below:

 

[James Ainsworth]

Hi Michael,

Thanks for your post.  I'll have a look and see what we can do.

[James Ainsworth]

Hi Michael,

You mention the Service Portal. I'm not exactly sure where you are referencing that they can't see the attachment descriptions.  Could you let me know or provide a screen shot?

[Michael Sharp]

@James Ainsworth not sure what’s happening but is now working fine in the portal. Definitely wasn’t showing earlier in a demo though. 

Still got the issue when attaching a document to an email however (previous screenshot stands).

Cheers,

Mike. 

[James Ainsworth]

Thanks for the update Michael.   Keep an eye on the portal and let us know if you see it again.  I'll let you know about the area in the screenshot once I've had some feedback.

[James Ainsworth]

Hi Michael,

I just wanted to let you know that this work has been done and you should see it on the next Service Manager update.

[Michael Sharp]

On 5/1/2021 at 2:08 AM, James Ainsworth said:

Hi Michael,

I just wanted to let you know that this work has been done and you should see it on the next Service Manager update.

@James Ainsworth this has gone down extremely well, thanks very much!

Mike.

[James Ainsworth]

Hi Michael,

The latest build of Service Manager has been delivered and this feature should now be available for you.

Regards,

James