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Updating Service and Catalogue Item against a Request


AndyGilly
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I would like to make it possible for team members to amend the service and/or catalogue item against a request.

I understand this will not impact the BPM but from a visibility and reporting perspective this would be helpful in some cases

I have had a look at auto tasks and custom buttons but cannot see a way that the process could happen with the ability to select the appropriate service or catalogue item from a drop down of valid options

have anybody implemented something similar??

thanks

Andy

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