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Email Direct Functionality


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Does anyone know of a way of checking if an email was sent when using the email - direct message send functionality?

Should it still be visible in the sent folder of the system mailbox? 

Is there a way of getting the email onto the audit trail of the ticket?

many thanks


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Thanks for the post. If you do to https://admin.hornbill.com/INSTANCE/email/direct/ you can see a list of all sent emails via Direct Outbound and all have a status (Same Red\Green envelope with Audit Trail as per normal mailbox) 

Kind Regards

Keith Stevenson

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