AndyHill Posted April 16, 2021 Share Posted April 16, 2021 This morning our Automations appear to have hit some sort of issues as all BPM's that have automation are hitting the automation node and not progressing. They aren't reporting back an errors and I am unable to resume or restart the process. The SIS is showing up and running. Log doesn't have much to go on either. 2.222846s INFO Execution Step: currentStage='stage-5c5af4ca-0f95-4184-4342-6415ee52b3dd', currentNode='flowcode-5fdc74d1', suspended='false' 2.222864s INFO Unsuspending process at node 'Automated Task' (id=flowcode-5fdc74d1) 2.413357s INFO Unsuspending process at node 'Automated Task' (id=flowcode-5fdc74d1) 2.413369s INFO Process Flow Transition from 'Automated Task' (id=flowcode-5fdc74d1, type=HornbillAutomatiomn) to 'Decision' (id=decision-013a215c, type=Decision) 2.680600s INFO Execution Step: currentStage='stage-5c5af4ca-0f95-4184-4342-6415ee52b3dd', currentNode='decision-013a215c', suspended='false' 2.681763s INFO Decision 'Decision' (id=decision-013a215c), evaluating 2 branch expressions 2.681770s INFO Expression matched: [true], forwarding to target node: siteIntegrationJob-bd06fa5a 2.681788s INFO Process Flow Transition from 'Decision' (id=decision-013a215c, type=Decision) to 'IT Automation' (id=siteIntegrationJob-bd06fa5a, type=ITAutomation) 2.749891s INFO Execution Step: currentStage='stage-5c5af4ca-0f95-4184-4342-6415ee52b3dd', currentNode='siteIntegrationJob-bd06fa5a', suspended='false' 2.776133s INFO Suspending process at node 'IT Automation' (id=siteIntegrationJob-bd06fa5a) 2.789186s INFO Workflow processing complete Link to comment Share on other sites More sharing options...
AndyHill Posted April 16, 2021 Author Share Posted April 16, 2021 Realised the fault here is that we have apparently exceeded our monthly allowance which makes no sense as we have only done 11 automatons this month. Link to comment Share on other sites More sharing options...
Graham Posted April 16, 2021 Share Posted April 16, 2021 @AndyHill Andy, Where are you seeing the message about the automation limit? What's the status of the automation jobs in the ITOM job queue? Graham Link to comment Share on other sites More sharing options...
AndyHill Posted April 16, 2021 Author Share Posted April 16, 2021 @Graham We have definitely paid for the unlimited allowance of ITOM jobs. Link to comment Share on other sites More sharing options...
Graham Posted April 16, 2021 Share Posted April 16, 2021 @AndyHill Apologies for this - it appears that a setting was not correct at our end. It's been updated, and I would expect that jobs will now be able to run again. Graham Link to comment Share on other sites More sharing options...
AndyHill Posted April 19, 2021 Author Share Posted April 19, 2021 @Graham I was able to re-run the ITOM automation job from ITOM Job Queue but by BPM's that where waiting on it are still stuck at the obviously before re-running from the Job Queue i did try restarting the BPM but it was not to be. If this where to happen again in the future what is the best way to get that automation to kick in/move on without having to cancel the BPM? Link to comment Share on other sites More sharing options...
Ricky Posted April 21, 2021 Share Posted April 21, 2021 Hi @AndyHillthe development team is currently looking into providing a feature to resume a suspended process. We will post an update as soon as we have further details. Regards, Ricky Link to comment Share on other sites More sharing options...
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