Automation not running.

[AndyHill]

This morning our Automations appear to have hit some sort of issues as all BPM's that have automation are hitting the automation node and not progressing. They aren't reporting back an errors and I am unable to resume or restart the process. The SIS is showing up and running. 

 

Log doesn't have much to go on either. 

2.222846s	INFO	Execution Step: currentStage='stage-5c5af4ca-0f95-4184-4342-6415ee52b3dd', currentNode='flowcode-5fdc74d1', suspended='false'
2.222864s	INFO	Unsuspending process at node 'Automated Task' (id=flowcode-5fdc74d1)
2.413357s	INFO	Unsuspending process at node 'Automated Task' (id=flowcode-5fdc74d1)
2.413369s	INFO	Process Flow Transition from 'Automated Task' (id=flowcode-5fdc74d1, type=HornbillAutomatiomn) to 'Decision' (id=decision-013a215c, type=Decision)
2.680600s	INFO	Execution Step: currentStage='stage-5c5af4ca-0f95-4184-4342-6415ee52b3dd', currentNode='decision-013a215c', suspended='false'
2.681763s	INFO	Decision 'Decision' (id=decision-013a215c), evaluating 2 branch expressions
2.681770s	INFO	Expression matched: [true], forwarding to target node: siteIntegrationJob-bd06fa5a
2.681788s	INFO	Process Flow Transition from 'Decision' (id=decision-013a215c, type=Decision) to 'IT Automation' (id=siteIntegrationJob-bd06fa5a, type=ITAutomation)
2.749891s	INFO	Execution Step: currentStage='stage-5c5af4ca-0f95-4184-4342-6415ee52b3dd', currentNode='siteIntegrationJob-bd06fa5a', suspended='false'
2.776133s	INFO	Suspending process at node 'IT Automation' (id=siteIntegrationJob-bd06fa5a)
2.789186s	INFO	Workflow processing complete

[AndyHill]

Realised the fault here is that we have apparently exceeded our monthly allowance which makes no sense as we have only done 11 automatons this month. 

[Graham]

@AndyHill

Andy,

Where are you seeing the message about the automation limit? What's the status of the automation jobs in the ITOM job queue?

Graham

[AndyHill]

@Graham

 

We have definitely paid for the unlimited allowance of ITOM jobs. 

[Graham]

@AndyHill

Apologies for this - it appears that a setting was not correct at our end. It's been updated, and I would expect that jobs will now be able to run again.

Graham

[AndyHill]

@Graham I was able to re-run the ITOM automation job from ITOM Job Queue but by BPM's that where waiting on it are still stuck at the 

obviously before re-running from the Job Queue i did try restarting the BPM but it was not to be. 

If this where to happen again in the future what is the best way to get that automation to kick in/move on without having to cancel the BPM?

[Ricky]

Hi @AndyHillthe development team is currently looking into providing a feature to resume a suspended process. We will post an update as soon as we have further details.

Regards,
Ricky