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Alerting Emails


Ann
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Afternoon 

Hope you are all safe and well.  Please would it be possible to advise if there is a way of automatically creating an Incident from a monitoring/alerting email such as SolarWinds and if so how we would go about setting this up?  Thank you.

Kind Regards

Ann

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@Alisha No, that's not available, I'm afraid.

Personally I wouldn't expect a monitoring system to send the same alert for the same reason multiple times. Once an issue is identified I'd expect additional updates to indicate that it's for an existing issue, which would be a different email (e.g. "Lost connection to X" would be the first and "Connection to X still lost" for subsequent ones - these could be ignored or applied as updates with a different rule.

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