Runbook Error and Support

[AndyGilly]

Can I please ask for some guidance on supporting runbooks in ITOM

I cannot find a way that if an instance of a runbook fails that you can resolve the issue and then ask the instance to restart from the point it has failed or from a given step

Is there a way to do this??

thanks

Andy

 

[Ricky]

Hi @AndyGilly, there a feature to view all Runbook process and is accessible via the following button:

 

Ricky

[AndyGilly]

Hi @Ricky

thanks for coming back, we have been using this view

I was more after my options once we have a executed instance that has an error

currently it seems we only have the re-run process option, but it very likely we dont want all steps to be re-run. 

Ideally, you would want the option for the runbook to restart from the failure point.

hope that makes sense

thanks

Andy

[Ricky]

@AndyGillyI can see that the Manage Executed Processes feature does not allow resuming a process after failure. I have asked the Dev team to look into the issue and if it is possible to implement the feature. The interface used for both BPM and Runbooks; however, Resuming a process is not supported for Runbooks. I will get back to you as soon as I get a reply.

Ricky