Alisha Posted April 9, 2021 Share Posted April 9, 2021 Hello, Is there a specific role that we need to have in order to update the SLA Resolution email reminders? I want to be able to add specific recipients but it does not allow me to add them. We have 4 email addresses currently, is there a limit for how many addresses we can add? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Victor Posted April 9, 2021 Share Posted April 9, 2021 28 minutes ago, Alisha said: add specific recipients but it does not allow me to add them Can you please detail on what happens? Is it an email address you type in? Is it that you cannot type in the field or you can type but something else happens? Or you cannot save the configuration? Link to comment Share on other sites More sharing options...
Alisha Posted April 9, 2021 Author Share Posted April 9, 2021 Hi @Victor, I can add the email addresses - one is a user email address within Service Manager and one is a distribution list - but it won't save them. There isn't a Save button - should there be one? Do I need a specific role to save the configuration? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Victor Posted April 9, 2021 Share Posted April 9, 2021 @Alisha yes, there should be a bitton, does not say save but update. Like this: Shall I take it you don't see the Update button? Link to comment Share on other sites More sharing options...
Alisha Posted April 9, 2021 Author Share Posted April 9, 2021 @Victor Yes, I don't have the Update button! Link to comment Share on other sites More sharing options...
Victor Posted April 12, 2021 Share Posted April 12, 2021 @Alisha we will have to raise a support request to investigate this. EDIT: we have raised it you should have received a notification email in this regard. 1 Link to comment Share on other sites More sharing options...
Alisha Posted April 14, 2021 Author Share Posted April 14, 2021 Thank you so much for your help @Victor Link to comment Share on other sites More sharing options...
Steve Giller Posted September 8, 2021 Share Posted September 8, 2021 To close this off, the correct way to update these settings is to select the Service Level Agreements tab from the Service portfolio and make your changes from there. If the service is accessed and the SLA selected from there it can be viewed but not updated. 1 Link to comment Share on other sites More sharing options...
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