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Posted

Please can I raise a feature request for a setting to include archived users in the user search (this would be the Customer Search form in the PCF, Customised user-related questions in the PCF, change subscribers in the request record etc.)

We have a use where a leaver may already be disabled in our AD and the user becomes archived and said user is unable to be selected in a  our leaver request PCF.

Thanks

  • Like 1
  • 3 weeks later...
  • 2 years later...
Posted

@chrislord in the latest update for Service Manager that was released earlier this week, we added the ability to include archived users as part of the customer selection process for co-workers only. Attached is a screenshot of what this looks like. 

Hopefully you will find this feature useful.

Alex

image.png

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